This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Did you know you can book your appointment online? Using online services makes it more convenient for people at our practice, as there’s no need to make a phone call or visit us. Computer, smartphone or tablet users can make or cancel an appointment at a time that suits them, even when the practice is closed. If you are not already registered for GP online services please let a member of the practice team know you would like to use this service.

24hr Automated Telephone Booking (020 7387 6306)

If you don’t have internet access, you can still book GP appointments 24/7 using our automated telephone booking service, Patient Partner, which allows you to book, check or cancel appointments. All you need to use this service is a touch-tone telephone, your contact telephone number and your date of birth (your contact telephone number and date of birth must match our records for it to work). To use Patient Partner, just ring (0207) 387 6306 and follow the simple instructions.

Appointments

Walk-in Surgery – Same Day Appointments

calendarThe walk-in-surgeries work on a first-come first-served basis. They are meant for brief consultations or recent illness. Patients who come during these times will be seen but you may have to wait.

Walk-in Surgery Times

Monday – Friday

09:30 to 10:30

14:30 to 15:30

Appointments (other than same day)

These must be booked in advance either online, by telephone or by visiting the practice. They are normally for 10-15 minutes. Please give at least 24 hours notice when cancelling an appointment so that the appointment can be offered to another patient.

Choice of Doctor

You may see any doctor you wish but you are encouraged to stay with the same doctor.

We encourage patients to attend at least once every 3 years for a check-up. Patients over 75 may be offered an annual health check.

Nursing Services

At walk-in surgery the nurses manage minor illness and injuries including coughs, colds, flu, urinary infections, stitch removal, dressings, sexual health advice, repeat contraceptive prescriptions and emergency contraception.

Nurses Walk-in-Surgery

Monday to Friday

09:00 to 11:00

14:00 to 16:00

Nurse Appointments

Appointments are available if preferred and are always required for starting the pill or general contraceptive discussion, routine sexual health screening,cervical smear tests, asthma checks, smoking cessation clinics, child immunisations and ear irrigation.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Hearing Impaired

For our hearing impaired patients if you wish to book an appointment you can use the online appointment booking service or you can contact reception using our dedicated email address ridgmountpractice.hip@nhs.net for our hearing impaired patients. Please note this email address is monitored regularly during our surgery opening time Monday to Friday 9:00am to 5:30pm.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website